3+ day, 18+ hour ago   (169+ words) Who do you fire when the AI makes a dog’s breakfast of your group volume strategy? Who do you haul over the coals when the "agent" decides to dump rate during a city-wide peak because it hallucinated a demand drop?...

5+ day, 18+ hour ago   (513+ words) Turn upgrade opportunities into better guest experiences and incremental revenue Kennedy asserts that guests largely ignore pre-arrival upsell offers and that staff-led upselling succeeds at two key service points: initial booking or reconfirmation calls and front desk interactions at check-in....

5+ day, 16+ hour ago   (412+ words) For the last few years, AI in hotels has mostly been an advisor. It analyzed, it forecasted, it recommended, and a human decided what to do. That arrangement felt safe, because an advisor you can ignore. If the recommendation was…...

5+ day, 18+ hour ago   (305+ words) Thirty years of running independent hotels, rebuilt into one cloud platform. Booth 419, plus a show-floor session on what a guest is really worth. CLEARWATER, Fla., September 8, 2026 roommaster, the cloud-native hotel platform trusted by thousands of independent hotels for more than…...

1+ week, 5+ day ago   (391+ words) The transaction moved into the conversation this week. Here is what that means for a hotel that was not invited, and what to do about it. For a long time, the conversation about AI and hotels has been about discovery....

1+ week, 5+ day ago   (604+ words) Hilton-approved IRIS platform brings seamless mobile ordering, convenient access to guest information and enhanced service experiences to one of Thailand’s most prestigious luxury hotels. Waldorf Astoria Bangkok is launching a Hilton-approved digital guest directory and in-room mobile ordering powered by…...

1+ week, 6+ day ago   (354+ words) There’s a common piece of marketing advice that I think gets interpreted the wrong way: you need to stand out. Be different. Don’t look like everyone else. Somehow, “different” has increasingly become “weird.” Weird hero shot. Weird hotel interiors. Weird…...

1+ week, 6+ day ago   (98+ words) What McKinsey's Technology Trends Outlook 2025 Means for Hospitality's Next Eighteen Months Equity investment in agentic AI, 2024 Growth in agentic AI job postings, 2023–24 Using AI in a function / fully mature in deployment "Agents won't just automate tasks — they'll reshape how work…...

1+ week, 6+ day ago   (254+ words) ExplorUS selects Cloudbeds to streamline lodging operations across its 200+ park destinations. The move consolidates six core technology platforms into a single system, enabling clearer portfolio performance insights and improved revenue, occupancy, and guest engagement. The partnership balances the need for…...

2+ week, 4+ day ago   (271+ words) We often hear about Enterprise Architecture in tech circles these days, don't we? It’s the holy grail—neatly aligning your technology systems with your overarching business architecture to ensure operational capability. It looks brilliant on a PowerPoint slide, all tidy…...